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Ticket Crisis

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Photo credit:Ed Mulholland-USA TODAY Sports
Dustin Nielson
5 years ago
Do you want to go to an Oilers game for $30.00? Now you can.
Even though the Oilers already have their money secured this has to be a major embarrassment for the organization. 
I understand that the Devils, without Taylor Hall, and the Blue Jackets aren’t great draws, but that’s no excuse for the product to be valued this low. The best player in the world is taking to the ice in Edmonton and you can get in the building for less than what it costs to go watch the new Captain Marvel movie with a pop and popcorn. (Side Note: Captain Marvel started slow but finished strong)
One of the biggest reasons they finally decided to pull the trigger on the Chiarelli firing was because of negative feedback from season ticket holders. The organization knows its reputation is in need of improvement within the community, and the Chiarelli firing was the first step in that plan.
I do believe Bob Nicholson and VP of Communications Tim Shipton are gathering as much information as they can, as far as developing a plan, to help the Oilers connect better with their fans. One of the first steps in doing that was the team signing at West Edmonton Mall.
The easiest way to connect with your fan base is by winning, but until that begins to happen I believe the team needs to do as much as it can to be visible in the community. The most important thing moving forward would be to continue doing events like the West Edmonton Mall signing when the team becomes a winner.
Wednesday morning on the smash hit Nielson Show I was asked by a listener if the Oilers need to get a GM in place to help with season ticket renewals. Not being a season tickets holder myself I asked all of my Tier One listeners how they are approaching their ticket renewals this season.

THE RESPONSES

Mar 27, 2018; Edmonton, Alberta, CAN; Edmonton Oilers forward Leon Draisaitl (29) tries to make a pass by Columbus Blue Jackets defensemen Seth Jones (3) during the first period at Rogers Place. Mandatory Credit: Perry Nelson-USA TODAY Sports
“We have had season tickets in our family since the very beginning of the Oilers. We still love our team and have a lot of faith in them but we are considering getting rid of our tickets for next year based on the overall cost and the inconsistency with the team. We have spent many years going and watching terrible hockey and frustrating hockey and we’re starting to wonder is it just better to watch it on TV.”
“I’m a season ticket holder and will renew either way, but unfortunately the renewal thing isn’t a problem yet as they still have a 3 or 4 year wait list.”
“It definitely matters? As we want to start to see a winning team. But we can enjoy and cheer for the team sitting at home in the comfort of our man cave. I love the new building but having three kids and the cost of tickets and the cost of food is just far too expensive.”
“After 22 years I cancelled my season tickets. People now saying “they’re only five points out, regret that decision yet?” NO! In reality the Oilers are 14 points behind the pace when the west corrects itself next year. Plug them in the reality East and that’s what next year will look like. This winning streak is the worst thing that could happen. It will be “we’re good enough” next year and nothing will change… Much like the last 30 years! Only difference is my money will be in my pockets and not the Oilers!”
“Guys. Oilers season ticket renewals are just about to happen. I live in Calgary and have to sell the majority of my tickets. It’s too late for me on the GM question or even the playoffs for that matter. It’s irrelevant. It was a lifelong dream to be an Oiler season ticket holder. Tonight’s NJ game is for sale and listed for $28 ea. They have so far gone unsold! I paid nearly $200 for the pair. I’m out regardless of what happens.”
“Let me put it this way the cost of my seats are $300 for the pair, then if we go and buy some food we’re looking at least a bill of $400 for the evening. Yes it’s a form of entertainment ,and we love it, but it’s a lot of money to shell out when the team is so unpredictable. Will it change if we’re a winning team? Maybe but I’m starting to really enjoy watching the games at home and may be attending the occasional game. Oil Kings tickets look pretty good”
“Season ticket holder Jeff – season tickets holders have changed from fans to businesses. Oilers games are now used more as a marketing and customer appreciation tool instead of people who love hockey going to see the game. I can guarantee you for that reason getting the GM before the renewals are up won’t make a difference. ”

THE FIRST STEP

The first step in trying to get things back on track is admitting you have an issue and I’m pretty confident the Oilers are well aware that something needs to be done. I know there is a waiting list for tickets and because of that, some fans will refuse to believe the organization doesn’t feel the need to improve their community relations but that’s not the case.
I guess I’ll wrap up with a couple of questions. Are you renewing your season tickets, why or why not? If the Oilers are serious about improving their relationships with the fans, business community and media in this market what would you like to see them do?

Previously by Dustin Nielson:

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